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Frank Gumola - Journal | Weblog

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I hate calling the cable company. To be honest, I hate calling any utility company. Not a fan of sitting through three minute long greetings, press this for that menus, or the "Oh my GOD I'm going to kill someone if I'm on hold on minute longer" wait times. Yes, I know they can call me back. Don't care, don't like it.

So when my internet connection decided to die for the second time in two days I reluctantly decided to not wait it out and actually call Time Warner Cable. The woman I spoke with was extremely polite and very friendly. I explained the situation and bless her soul, she actually told me I'd have to go the weekend without an internet connection.

"Um. But I'm paying for this. AND WHAT THE HELL, IT'S THURSDAY!?"

She literally told me to not panic. We got a good laugh out of it and I ended the conversation with an appointment for a technician to visit our apartment today between 4-6pm. <-- REMEMBER THIS PART.

So, I sat for a minute, sipped some vino, and decided to look online (using my iPhone) for help. Like a shining beacon in the darkest of nights, there it was; Time Warner recently launched an online team of help experts. A Twitter team, to be precise.

I tweeted, they tweeted back, a few emails were exchanged, and about an hour and a half later the problem was solved.

I have no idea how it was done, but it was done. Everything was once again fine in my little online world and I could go back to watching porn reruns of old school 90210.

Cut to today.

I got home from work to find David napping in the bedroom. I fired up the laptop, sat in front of the television, and decided to not hold in the um... gastrointestinal discomfort I was feeling. Yep, I ripped one. A loud one. Just then, a loud knock at the living room door (which is less than three feet away from the couch) followed by an even louder announcement: "Time Warner Cable! Here to fix your internet connection."

Hand to God, I heard him laughing. And I swear, I will never call them again.

  1. Anonymous yllw | 9/18/10, 6:11 PM |  

    BAW HA HA HA!!!

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